1. What Payment Options Are Available on Tech & Deals?
At Tech & Deals, we offer a variety of payment methods to suit your needs. Customers can pay using:
- Debit Cards
- Credit Cards
- Mobile Money (TNM Mpamba and Airtel)
2. Where Does Tech & Deals Get These Software Keys?
Tech & Deals sells affordable licenses for premium software by facilitating the recycling of software licensing assets. We also offer highly discounted products by purchasing in bulk and keeping our running costs low, allowing us to pass on significant savings to our customers.
3. Do You Ship the Software on CDs?
No, we do not ship physical CDs. We provide only the activation key for your software. We also always include a download link for the software when sending you the key, so you can easily install it if you don’t already have it.
4. How Long Does It Take to Receive the Key After Payment?
Once your payment is confirmed, it typically takes just a few minutes to receive your activation key. For larger orders, the process might take a bit longer, but we aim to deliver all keys as swiftly as possible.
5. What Should I Do If I Experience a Problem?
We have a dedicated support team ready to assist you with any issues. You can reach us via email at support@tech-deals.online or through our WhatsApp line, which is available on the homepage.
6. Will I Be Refunded If There Is a Problem with the License Key?
Yes, absolutely. In the unlikely event that there is an issue with the license key we provided, we will either refund your purchase or provide you with a new license key.
7. When Will I Receive a Reply to My Email?
We strive to respond to all emails within 5 to 10 minutes during business hours. If you contact us outside of office hours, it may take a few hours to receive a reply, but rest assured, we will get back to you as soon as possible.
8. Can You Source Software That’s Not Listed in Your Store?
Yes, we can. We have an extensive network of distributors, so if you need software that isn’t currently listed in our store, we will do our best to source it for you.
9. Are the Software Licenses Legal and Genuine?
Yes, all software licenses sold by Tech & Deals are 100% genuine and legal. We ensure that all licenses come from reputable sources, complying with all applicable laws and regulations.
10. What Types of Software Do You Offer?
We offer a wide range of software, including operating systems, office suites, antivirus programs, and more. Our products include popular titles like Microsoft Windows, Microsoft Office, and various security and productivity tools.
11. How Many Devices Can I Install the Software On?
The number of devices you can install the software on depends on the type of license you purchase. Some licenses are for a single device, while others may allow installation on multiple devices. Please check the product description for specific details.
12. Can I Upgrade My Software After Purchasing a Key?
If the software you purchased is eligible for upgrades, you can usually upgrade through the software provider. The activation key will typically remain valid for upgraded versions unless otherwise specified.
13. What Happens If I Lose My Product Key?
If you lose your product key, don’t worry. You can retrieve it by logging into your Tech & Deals account and accessing your purchase history. Alternatively, you can contact our support team for assistance.
14. Do You Offer Volume Licensing for Businesses?
Yes, we do offer volume licensing options for businesses, educational institutions, and other organizations. Please contact us for more information on bulk purchases and volume discounts.
15. Is There an Expiration Date on the Software Keys?
Most of the software keys we sell do not expire and can be used at any time. However, some subscription-based products may have a set period of validity. Be sure to check the product details for any time restrictions.
16. Can I Transfer My Software License to Another Device?
Whether you can transfer a license to another device depends on the type of license. Retail licenses are generally transferable, while OEM licenses are tied to the original hardware. Please check the license terms for specifics.
17. How Do I Know If My Purchase Is Secure?
We use secure payment gateways and encryption technologies to ensure that your payment information is protected. Your personal data is handled with the utmost care and is never shared with third parties.
18. What Should I Do If My Software Doesn’t Activate?
If you encounter activation issues, first ensure that you have entered the key correctly. If the problem persists, contact our support team for troubleshooting and assistance.
19. How Can I Contact Customer Support?
You can reach our customer support team via email at support@tech-deals.online or through the WhatsApp line on our homepage. We are here to help with any questions or issues you may have.
20. Is There a Warranty on the Software Licenses?
We stand behind the products we sell and offer a warranty on all software licenses. If you experience any issues related to the activation or functionality of the license, please contact us for a replacement or refund.
21. How Does Tech & Deals Ensure the Quality of Its Products?
We carefully vet all our suppliers and only source products from trusted and reputable distributors. Our commitment to quality ensures that you receive genuine and fully functional software keys.
22. Can I Cancel My Order?
If your order has not yet been processed, you may cancel it by contacting our support team. Once a product key has been issued, cancellations are generally not possible.
23. Do You Offer Any Software Bundles?
Yes, we occasionally offer software bundles that provide multiple products at a discounted rate. Keep an eye on our website for any special promotions or bundle deals.
24. Is There a Loyalty Program for Regular Customers?
We value our loyal customers and offer a loyalty program with rewards for repeat purchases. Please sign up for our newsletter to stay informed about loyalty rewards and special offers.